ReConvert Recipe: Cross-Sell Digital Products at Checkout

If you’ve ever been to a convenience store and thrown a pack of gum into your basket while waiting in line, you’ve experienced a classic checkout cross-sell. It’s a simple, effective tactic that capitalizes on your moment of purchase.

Similarly, when shoppers land on your checkout page, they’re showing high purchase intent. This makes it the perfect moment to introduce a targeted cross-sell. The checkout process is fertile ground for boosting your average order value (AOV) by offering additional products.

Here’s an amazing example of this checkout optimization from sustainable apparel brand Tentree:

Why Digital Product Cross-sells Work at Checkout

Customers who reach the checkout page have already made a buying decision, and their purchase intent is at its peak. This makes the checkout process a fertile ground for targeted cross-sells. But not just any products will do—digital products like shipping insurance, priority handling, and gift wrapping are especially effective. Here’s why:

• No Extra Shipping Hassle: Unlike physical items, digital products don’t require additional logistics or handling, making them easy to add to the order.
• High Perceived Value: These offers provide added convenience or peace of mind, which can be very appealing at the final stage of purchase.
• Instant Gratification: Services like priority handling or gift wrapping provide immediate benefits, reinforcing the value of the purchase.

How to Implement This Recipe

Implementing cross-sells effectively requires a delicate balance. The goal is to increase your average order value (AOV) without interrupting the customer’s checkout experience. Here’s a step-by-step guide to making it happen:

1. Choose the Right Products:
   • Shipping Insurance: This option allows customers to protect their purchases, which can be particularly enticing for higher-value items.
   • Priority Handling: Offer a small upsell that lets customers get their orders faster—a valuable option for those who are in a hurry.
   • Gift Wrapping: Perfect for customers purchasing gifts, this service adds convenience and a personal touch without any extra effort on their part.
2. Integrate Cross-Sells Seamlessly:
   • Subtle Placement: Position these offers on the checkout page where they’re easily noticed but not intrusive. You want them to feel like a natural extension of the checkout process.
   • Avoid Disruptions: Skip the pop-ups, discount timers, or anything that might distract or frustrate customers at this crucial stage. The key is to keep the checkout flow smooth and uninterrupted.
3. Price Your Cross-Sells for Impulse Buys:
   
   • Encourage Quick Decisions: Your checkout cross-sells should be priced to feel like a no-brainer for your customers. These are impulse purchases, so keeping the price point low increases the likelihood of conversion.
   • Complement the Main Purchase: The cross-sell should be a natural complement to the main purchase, offering additional value without making the customer think twice about adding it to their cart.

Maximize Your Checkout with ReConvert

Adding cross-sells at checkout is a straightforward process with ReConvert. The app allows you to easily implement and optimize these offers, helping you capture additional revenue from every transaction without compromising the customer experience.

In conclusion, cross-selling digital products at checkout is a simple yet powerful way to boost your AOV. By offering products that add value without adding complexity, you can enhance your customers’ experience while also driving more revenue. So, the next time you’re looking to optimize your checkout process, remember this ReConvert recipe for success!